Position Overview
We're seeking a detail-oriented Virtual Administrative Assistant based in the Philippines to provide comprehensive administrative support. This position offers base pay plus performance incentives, with flexible remote work aligned with CST (Central Standard Time) hours.
Compensation
* Base Rate: $3.00 per hour
* Performance Bonus: 10% commission on all tickets closed. [Avg. ticket $1000 per client]
* Position Type: Independent Contractor
* Hours: Full-time (40 hours/week)
Work Schedule
* Must be available during CST business hours (CST 8:00 AM - 5:00 PM)
* Monday through Friday
* Some flexibility required for urgent tasks
Technical Requirements
* Reliable high-speed internet connection (minimum 20 Mbps)
* Modern computer/laptop (not more than 3 years old)
* Smartphone with stable mobile data backup
* Quiet workspace
* UPS/Power backup solution
* Webcam and quality headset for meetings
Required Skills
* Excellent written and verbal English communication
* Strong data entry skills (minimum 50 WPM typing speed)
* Proficiency in Google Workspace (Docs, Sheets, Slides)
* Microsoft Office Suite expertise
* Advanced research capabilities
* Calendar management and scheduling
* Email management and organization
* Basic bookkeeping skills
* Customer service orientation
* Problem-solving abilities
* Task prioritization and time management
* Detail-oriented with high accuracy
* Database management
Key Responsibilities
* Managing incoming communications (email, phone, chat)
* Processing and organizing digital documents
* Data entry and database maintenance
* Calendar management and appointment scheduling
* Research and information gathering
* Creating and maintaining spreadsheets
* Basic bookkeeping and expense tracking
* Document formatting and preparation
* Meeting coordination and note-taking
* Task and project tracking
* Customer support ticket management
* File organization and maintenance
* Report generation and analysis
* Travel arrangements (when needed across Asia)
Required Experience
* Minimum 2 years of administrative assistant experience
* Previous remote work experience preferred
* Experience with ticket/task management systems
* Proven track record in customer service
Required Education
* Bachelor's degree preferred
* Relevant certifications in administrative skills are a plus
Application Process
Qualified candidates should submit:
1. Updated resume
2. Cover letter in English
3. References from previous employers
4. Internet speed test screenshot
5. Brief video introduction (2 minutes)
6. Available start date
7. Preferred working hours in CST
Interview Process
1. Initial application review
2. English proficiency test
3. Skills assessment
4. Video interview
5. Technical setup verification
6. Final interview with team lead
First 90 Days
* 30-day initial training period
* Weekly performance reviews
* Systems and procedures training
* Gradual increase in responsibilities
* Regular feedback sessions
We value reliability, initiative, and attention to detail. Successful candidates will have opportunities for increased responsibilities and rate increases based on performance.
Note: This position requires signing a non-disclosure agreement and contractor agreement before starting.
